Help for Agents & Landlords
Learn how to use RentRequests to find quality renters and grow your business.
Getting Started as an Agent or Landlord
RentRequests is different from other rental platforms. Instead of listing your properties, you browse renter requirements and contact the ones you like. It's faster, cheaper, and more efficient.
- Sign up as an agent or landlord
- Browse renter requirements
- Find renters that match your properties
- Reveal their contact details (uses tokens)
- Message them with your offer
- Negotiate and rent
- Upgrade to Professional for unlimited tokens
How to Browse & Reveal Renter Contacts (3 minutes)
- 1
Go to 'Browse Requests'
From your agent dashboard, click 'Browse Requests' to see all active renter requirements.
- 2
Filter to Find Your Matches
Filter by location, budget, bedrooms, property type, and move-in date. Example: London, £1,000–1,500, 2 bedrooms, flats, ASAP.
- 3
Review Renter Requirements
Open a requirement to see budget, property type, location preference, move-in date, and special requirements.
- 4
Decide if it's a match
Got a property for them? Reveal contact. If not, skip to the next match.
- 5
Reveal Contact Details
Click 'Reveal Contact Details', confirm, and see the renter's name, email, and phone. (New agents start with free tokens.)
- 6
Message Them
Email them or use in-app messaging. Be clear about the property, price, and viewing times.
- 7
Follow up
If they haven't replied in a few days, send one polite follow-up — then move on. Getting in touch soon after a request is posted usually helps.
Habits that help
- Getting in early usually gets the reply.
- Set up filters once and check daily.
- Personalise the first line of every message.
Understanding the Token System
One token reveals the contact details (name, email and phone) that a renter has shared in their profile for one request. It doesn't verify who the renter is or confirm they're currently searching — treat a reveal as an introduction, not a vetted lead.
For current token bundle and Professional subscription pricing, see the Billing page inside your account.
Best Practices
✓ Do
- • Set up a complete profile with logo, photo and a clear 'About' section
- • Message renters soon after their request is posted — timing helps
- • Spell-check messages and offer multiple viewing times
- • Use filters to focus on genuine matches for your properties
- • Be transparent about rent, deposit, fees and any conditions
✗ Don't
- • Don't leave your profile blank — a complete profile helps renters trust you
- • Don't blast every request — spam leads to reports and account action
- • Don't be pushy — one message plus at most one polite follow-up
- • Don't hide fees or terms
- • Don't discriminate — the Equality Act 2010 applies
Frequently Asked Questions
How quickly do renters respond?
It varies by renter, request and time of day. We don't publish a guaranteed response time.
Do renters see who I am before I message them?
No. They see aggregate view information, not who has viewed. Your identity is shared when you message them.
Can I list properties on RentRequests?
No. RentRequests is renter-first: you browse renter requests and message the ones that match your available properties.
What's the difference between Professional and tokens?
Tokens are a pay-per-reveal option; Professional is a monthly subscription. See the Billing page for current pricing.
Can I cancel Professional anytime?
Yes. Cancel from Billing → Manage subscription. Access continues until the end of the paid period.
Are there hidden fees?
No. Pricing shown on the Billing page is what you pay.
What if I have a problem with a renter?
Use the report button in the conversation to flag the issue. We investigate reports.
Need more help?
Email us with questions, bugs, or anything else you'd like to raise.
Contact support